FAQ

What is your return policy?

All Luna & Soul products are handmade and may vary in color, scents, & sizes.  Each product is made with intent and can not be returned.  If you receive a damaged or incorrect item we will gladly exchange your item.  Please reach out to us either through email or on any social media platform. 

When will I receive my order? 

All items in the shop are artisan handmade items, for this reason we may take up to 10 days to complete orders not including shipping. We only ship priority so most orders are 1- 2 day shipping.  Holidays and full moon batches take longer and for this reason orders may be delayed.  All orders will be processed and shipped within 7-10 days.

Terms & Conditions

Luna & Soul specializes in handmade products. We are not responsible for variations in items to include colors, scents, sizes, & aesthetic designs.  All items are intention based and yield the best energy for this reason we do not use any chemical based ingredients.  Candles are 100% organic soy wax, all flowers and herbs are organic or home grown, fragrances are paragon free, and we use no dyes.  All items are cleansed and charged, candles are hand poured with intent and made with love & light.

***Medical Disclaimer***

The entire contents of this website are based solely on the thoughts and opinions of the owner unless otherwise stated.  The information provided is not intended to replace that of a medical professional. The information & products provided here are for educational and informational purposes only.  The statements on this website have not been evaluated by the Food and Drug Administration.  Products and/or information are not intended to diagnose, treat, cure, or prevent any disease.  Customers are advised to do their own research and make decisions in partnership with their health care provider.  Yoni products are not to be used by anyone who is pregnant, menstruating, or has an intra uterine device.